1. About these terms
These Terms and Conditions apply to every quote, booking and service provided by Eco Garden Clean, and to your use of ecogardenclean.com. By requesting a quote, accepting a quote or using our website, you agree to these terms.
2. Quotes
- Quotes are free and based on our assessment of the garden at the time of the visit or from the information and photos you provide.
- A quote is valid for 30 days unless stated otherwise.
- The quote describes the work included. Work not listed in the quote is not included.
- If the condition of the garden changes significantly before the work starts, or hidden problems are found, we will tell you and agree any changes with you before continuing.
3. Bookings and access
- A booking is confirmed when you accept our quote and we agree a date.
- You agree to give us safe access to the garden at the agreed time, including any keys, gate codes or permissions required.
- Please secure pets, move vehicles if needed and tell us about any hazards such as hidden cables, irrigation pipes, fragile surfaces or nests.
- If we cannot access the property at the agreed time, a call-out charge may apply as set out in our Refund & Cancellation Policy.
4. Our responsibilities
- We will carry out the work with reasonable care and skill, using suitable equipment and trained staff.
- We will protect lawns, beds and hard surfaces as far as reasonably possible while working.
- We will remove green waste generated by the work unless agreed otherwise.
- We will follow safe working practices and may decline or postpone any task that we believe is unsafe.
5. Your responsibilities
- Provide accurate information about the garden and the work you want done.
- Tell us about boundaries, shared hedges or trees, and obtain any permission needed from neighbours, landlords or building management.
- Point out plants, features or areas that must not be cut or disturbed.
- Pay invoices on time in line with the agreed payment terms.
6. Weather and rescheduling
Garden work depends on the weather. We may reschedule a visit if conditions make work unsafe or likely to damage your garden, such as waterlogged lawns, storms or strong winds. We will contact you as early as possible and agree a new date at no extra cost.
7. Payment
- Payment terms are stated on your quote and invoice. One-off jobs are normally paid on completion; maintenance plans are invoiced per visit or monthly.
- We accept cash, bank transfer and mobile banking.
- Large projects may require a part-payment before work begins.
- Overdue invoices may result in visits being paused until the account is settled.
8. Complaints and remedial work
If you are not satisfied with any part of the work, please tell us within 48 hours of the visit, ideally with photos. Where the work did not meet the agreed standard, we will return to put it right at no extra cost.
9. Liability
We hold appropriate insurance for our work. We are not responsible for damage to items that were hidden or not disclosed to us (for example, buried cables or pipes), for the natural response of plants to correctly carried out pruning or cutting, or for delays caused by events outside our reasonable control. Nothing in these terms limits any liability that cannot be limited by law.
10. Use of our website
The content of this website is provided for general information. You may view and share it for personal, non-commercial use. You must not copy, reproduce or misuse the website, its text, images or branding without our written permission, or attempt to interfere with its security or operation.
11. Changes to these terms
We may update these terms from time to time. The version in force at the time you accept a quote will apply to that booking.
Questions about this policy?
Contact us and we will be happy to explain how this policy applies to you.
